Beyond the catalog, It used to be that a company’s sales team was the source of knowledge was the source of information for product. Today, the end consumer is typically more educated on your product than the distribution channel you sell through. What does this mean? It is even more imperative today that your entire company be as astute on product (even more so) than your customer. With the amount of information available at the click of the button, the product consumer knows exactly what they want and how much it should cost. The current online platform may not bring exactly the experience your end customer needs to make a final decision. Having your team and your distribution team trained properly will eliminate end user remorse when they contact your sales channel due to the fact that they cannot relate.
Whether it be in person or online training universities, Thrive is your source to create dynamic, impactful training from the internal team to the individual end consumer.